Free delivery across Pakistan, easy payment options and a simple 7-day returns process. Here's everything you need to know.

• Free delivery on every order, anywhere in Pakistan. No minimum spend.
• Dispatch: orders are packed and sent out within one working day. Orders placed on a Sunday or public holiday go out the next working day.
• Delivery times after dispatch: Lahore 1–2 working days; rest of Pakistan 3–5 working days.
• No Sunday deliveries: our courier partners don't deliver on Sundays.
• Order status: WhatsApp us on 0326 8372057 with your order number and we'll share the latest update.
• Change of address: possible until your order is dispatched. WhatsApp us as soon as you can.
• Where we deliver: within Pakistan only, for now.

We accept:

• Cash on Delivery (nationwide)
• Debit or credit card
• JazzCash and EasyPaisa
• Bank transfer

• Before dispatch: WhatsApp us with your order number to cancel. Prepaid orders get a full refund.
• After dispatch: the order can't be cancelled once it's with the courier, but you can return it under the policy below.
• Refund timing: refunds for cancelled prepaid orders reach you within 5–7 working days.

How long do I have to raise a request?

7 days from delivery.

What can I return, and what does it cost?

• Damaged, leaking or wrong item: replacement or full refund, free of charge.
• Quality concern (e.g. unusual texture or smell): replacement or full refund after we check it, free of charge.
• Changed your mind or ordered by mistake: refund or exchange if the product is sealed, unused and in its original box, with a Rs. 200 pickup fee.

Can I return an opened product?

Only if there's a quality issue. BrightCorrect takes 6–8 weeks of consistent use to show results, so opened products can't be returned just because results haven't appeared yet. If you're unsure it's working, message us — we're happy to review your routine with you.

How do I request a return or replacement?

WhatsApp us on 0326 8372057 within 7 days of delivery and share:

1. Your order number
2. What went wrong
3. Clear photos or a short video of the product and its packaging
4. For quality concerns, the batch number and expiry date printed on the pack

How does pickup work?

Once your request is approved, our rider collects the product from your address. For replacements, the rider can bring the new product on the same visit.

What if I have a reaction to the product?

Stop using it straight away and rinse with water. See a doctor if it continues, then message us with your order number so we can help.

How long do refunds take?

We inspect returned products within 5–7 working days of receiving them, then process your refund once it's approved. Your bank or wallet may take a few extra days to show it.

How will I receive my refund?

• Card payments are refunded to the same card.
• Cash on Delivery, JazzCash, EasyPaisa and bank transfer orders are refunded to your JazzCash, EasyPaisa or bank account.

Are there any charges?

No charge if the product arrived damaged, leaking or wrong, or has a quality issue. For change-of-mind returns and exchanges, the Rs. 200 pickup fee is deducted from your refund.

• WhatsApp: 0326 8372057
• Email: contact@oneregimen.com
• Instagram: @oneregimen